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In a meeting with the Union Ministry of Petroleum and Natural Gas, the oil marketing companies will discuss their plans to increase the number of LPG distributors, said M. Nene, Director (Marketing), Indian Oil Corporation Ltd and Chairman of IndianOil-Petronas Pvt Ltd.
According to him, the three oil marketing companies (Indian Oil, BPCL, HPCL) together roll out 3.2 million LPG cylinders every day from over 180 bottling plants. These cylinders are then picked up and delivered at the doorstep of customers by a countrywide network of over 12,000 distributors.
Going by the 2011 census, there is a need to increase the number of distributors across the country. Indian Oil Corporation alone has 6,000 distributors as of now. The plan is to increase it to 7,000.
"The objective is to improve delivery mechanism and customer satisfaction, he explained. The companies now have an idea as to what the gaps are in services, what customers want, and which dealer is not able to extend that. Some of them are not able to extend these services because they have grown too big. "We have to see that we cut down and restrict the number of consumers each dealer caters to so that he is not overburdened, he said.
Besides, the companies plan to give customers a choice to choose their distributor.
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